Baseline CRM Course for Flight Crews

This training course will provide your crews with the skills they need to operate more effectively as part of a team, improve their communication skills and prepare them to make better decisions. The Baseline Course builds for your crews a solid foundation of the teamwork skills they need to ensure the safety and efficiency of flight operations. This course is fully compliant with Advisory Circular 120-51 and Air Force Instruction 11-290. The course can also be expanded to meet all requirements of the JAR. Aviation crews will learn specific techniques to build a team, improve briefings, make assertive statements, effectively manage conflict, provide performance feedback, detect degraded situational awareness and avoid common decision making errors. CTI's expert instructors use videos, the latest academic research, case studies and interactive exercises in this course to ensure your crews can satisfactorily perform each of these skills prior to course completion. The course is customized to the needs of your organization and will improve the performance of your aviation professionals.

CRM Course for Corporate Flight Crews

This training course will provide your corporate aviation crews with the skills they need to operate more effectively as part of a team in the unique environment of corporate aviation. It will improve their communication, situational awareness and task management skills to help them make better decisions. This course is fully compliant with FAA Advisory Circular 120-51. The course can also be expanded to meet all requirements of the JAR. Corporate aviation crews will learn specific techniques to build a team, improve briefings, effectively manage conflict, provide performance feedback, detect degraded situational awareness and avoid common decision-making errors. CTI's expert instructors use the latest academic research supported by videos, relevant case studies and interactive exercises to ensure your crews can satisfactorily perform each of these skills prior to course completion. The course is customized to the needs of corporate operations and will improve the performance of corporate aviation professionals.

Team Resource Management Training (TRM)

This training is designed for operations duty managers, chief pilots, dispatchers, schedulers, maintenance control personnel, travel coordinators and senior level management. Team management and communication skills are emphasized. Concepts such as "confirmation bias" are examined in detail as the whole operations team learns how to make more timely, and cost effective decisions. The practical problem solving skills and enhanced communications capabilities gained in this course lead to improved morale and a more efficient organization.

Glass Cockpit Human Factors

This course of about three and one half hours examines the effect of high levels of automation on workload distribution and crew coordination. Glass cockpit displays, Flight Management Systems, automatic system controllers, and man-machine interface are all examined in detail. Examples of effective and ineffective automation are given. A "Philosophy of Automation" is offered as a guideline for companies adopting highly automated aircraft into their fleets for the first time. Video tapes show dramatic examples of how poor use of automation can be a safety hazard. The course emphasizes the positive and specific suggestions to pilot flying/pilot not flying roles during normal and abnormal situations are offered. Even experienced glass cockpit crew members will enjoy and profit from the operational examples given in the class and the lively discussions that follow.

Stress/Threat Countermeasures

Through its Stress/Threat Countermeasures training, CTI shows cockpit and cabin crews that the key to peak performance is not avoiding stress but developing personal strengths for coping with these conditions as they occur in the cabin and on the flight deck. Drawing on cutting-edge research in the field of human factors, Stress/Threat Countermeasures Training identifies the stress/performance relationship, reveals 15 performance "red flags" and 10 coping strategies that crewmembers can employ to combat and overcome the performance-compromising effects of stress and threat.

Fatigue Contermeasures

The CTI fatigue countermeasures program examines sleep and diet disruption in long haul airline operations. Crew members and schedulers learn about the physiology of sleep and the effects of circadian de-synchronization on safety margins and effective team problem solving. Layover rest planning and in-flight napping techniques are discussed in detail. The effects of certain medications, caffeine and alcohol on quality of sleep is examined and specific recommendations are made. An option is to provide each course participant with an audio tape series on "Audiogenic Sleep Training" developed by Inner Health, Inc. This program has been evaluated by the U.S. Air Force Aeromedical Center at Brooks AFB, TX and found to be highly effective. Tanker and Airlift crews from Travis AFB are now using these tapes regularly to mitigate the effects of Far East flying.

Human Factors Performance Assessment Form (PAF)

The PAF allows for quantitative assessment of human factors skills. The form has a grading system that assigns numerical scores to specific behaviors and a reason code for substantiating the overall rating. Use of the form allows an organization to measure an individual's CRM skills and use the data to provide feedback. Another important outcome of collecting this data is to target recurrent training in the areas most needing improvement. Evaluators are trained and calibrated in the use of the form during "Instructor/Evaluator Training." We can arrange for data analysis through Robert Helmreich Inc., the foremost authority in the evaluation of human factors training effectiveness.

Human Factors Attitude Survey

CTI has developed several versions of this survey in association with Robert Helmreich, Inc. The instrument is designed specifically for your type of organization and captures the attitudes of your crew members with respect to ascertain CRM areas: leadership, team work, assertion, workload distribution, situational awareness, etc. Certain demographic data regarding age, experience and past CRM training is also captured. The data is then analyzed and a report is provided which is an invaluable tool in training design, in "base-lining" the organization to measure attitude shifts over time and in targeting courseware that builds on past experience.